Remote CX Solution Architect

Description:

• Design Customer Experience solutions integrated with Enterprise platforms (CRM, ERP).
• Bridge business needs with technical realities, focusing on AI, automation, and customer experience.
• Lead pre-sales design and ensure smooth handover between sales and service teams.

Requirements:

• Experience in pre-sales solution architecture or enterprise architecture for cloud/SaaS solutions.
• Deep technical expertise in CX/CCaaS, AI/automation platforms, and CRM/ITSM/ERP integrations.
• Proficiency in identity provisioning, API design, and secured data movement.
• Solid knowledge of AWS/Azure/GCP and enterprise security/compliance standards.
• Strong analytical, problem-solving, and communication skills.
• Ability to translate complex business needs into technical designs and ROI.
• Familiarity with Agile methodologies and enterprise governance.

Benefits:

• Opportunity to work with a leading innovation powerhouse in AI and cloud.
• Be part of a diverse and inclusive workplace with equal opportunity employment.