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Remote Quality Coordination Lead (AI Operations)

at Welo Global

Posted 2 months ago

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Description:

  • Owns client-specific quality programs, performance metrics, and escalations while leading team development and cross-functional coordination.
  • Shared accountability for client outcomes and team performance with the Ops Manager.

Requirements:

  • Bachelor’s degree or equivalent experience in Business, Operations, Quality, or Data/Engineering.
  • 2+ years in quality/ops with hands-on QA and workforce/training coordination.
  • 1+ years leading people/pods (formal or informal).
  • Near-native level English with strong writing and editorial skills.
  • Hands-on with generative AI tools (text/voice/video).

Benefits:

  • Opportunity to lead quality, training, and performance tracks across several projects.
  • Work independently within guardrails while being part of a global, distributed team.

Job title

Other

Job type

Full-time

Experience level

Lead

Required experience

2 years

Salary

-

Degree requirement

Degree required

Skills

Web security Generative AI Large Language Models

Location requirements

Mexico

Benefits

-

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