Description:

Join NiCE as a Sr AI-Driven Enterprise Support Engineer, focusing on redefining enterprise customer support with AI.
Serve as the primary technical support partner for enterprise customers, leveraging AI tools to enhance customer relationships and outcomes.

Requirements:

6+ years of experience in enterprise SaaS, cloud, CCaaS, or contact center technologies.
Strong troubleshooting skills and experience managing complex escalations.
Familiarity with APIs, integrations, and platform diagnostics.
Preferred experience with NICE CXone, Genesys Cloud, or similar platforms, and leveraging AI tools in support environments.