RemoteYeah

Remote AI Operations Lead

at Hercules

Posted 2 hours ago

Share:

Please let Hercules know you found this job on RemoteYeah. This helps us get more companies to post jobs here for you.

Description:

  • Lead the support team at Hercules, managing customer support experience end to end.
  • Build AI automations to efficiently handle a growing volume of support tickets.

Requirements:

  • Excellent communication skills with a high standard.
  • Ability to close ~150 tickets per day with AI assistance.
  • Prior experience in customer support and managing a support team.
  • Experience with knowledge bases, SOPs, and extensive Stripe operations (refunds, chargebacks).
  • Experience in building AI automations.
  • Willingness to work one weekend a month.

Benefits:

  • Healthcare, vision, and dental coverage.
  • Flexible vacation policy (take what you need).
  • Daily meals provided in the office.
  • Opportunity to use any AI productivity tools.
  • Potential to do the best work of your career.

Job title

Other

Job type

Full-time

Experience level

Lead

Required experience

-

Salary

$100,000—$250,000 / year

Degree requirement

No degree required

Skills

Flow Stripe Payment gateways

Location requirements

United States

Benefits

Dental insurance Generous vacation Healthcare benefits Vision insurance

Report this job

Job expired or something else is wrong with this job?

Report job

Related jobs

Search More Other Jobs
SerpApi

SerpApi

Scrape Google and other search engines from our fast, easy, and complete API.

RemoteYeah Ads