Remote Cloud Support Engineer

Description:

• Upsun is a cloud application platform designed for hybrid teams, focusing on uptime, reliability, and innovation.
• The Cloud Support Engineer (CSE) role involves troubleshooting technical issues, managing support tickets, and collaborating with global teams to enhance user experience.

Requirements:

• Experience with Linux systems and terminal navigation in production environments.
• Proficiency in at least one backend programming language (e.g., Go, Python, PHP, Ruby, Node.js).
• Familiarity with cloud infrastructure and distributed systems.
• Understanding of networking basics, including DNS, SSL, and CDN.
• Strong written communication skills for effective collaboration in async teams.
• Problem-solving mindset with a customer-centric approach.

Benefits:

• Flexible PTO and company stock options.
• Professional development and office equipment budgets.
• Wellness budget and internet reimbursement.
• Inclusive parental leave and remote work travel program.
• Annual team gatherings and recognition as an award-winning workplace.