Description:

Lead the design and strategy of high-value player engagement programs for VIP Services at Keywords Studios.
Architect bespoke services to enhance engagement, value, and retention of VIP players.

Requirements:

8+ years in Player Support or Account Management, with 3+ years focused on VIP or Loyalty program management in gaming or luxury digital services.
Strong understanding of revenue metrics like LTV, NRR, and churn mitigation strategies.
Exceptional communication skills to build trust with client-side executives.
Proven ability to design scalable service programs based on player data and client goals.
Deep understanding of VIP player psychology across various gaming genres.