Description:

Join NiCE as a Sr AI-Driven Enterprise Support Engineer, focusing on redefining enterprise customer support with AI.
Serve as the primary technical support partner for enterprise customers, leveraging AI tools to enhance support operations.

Requirements:

6+ years of experience in enterprise SaaS, cloud, CCaaS, or contact center technologies.
Strong troubleshooting skills and experience managing complex escalations.
Familiarity with APIs, integrations, and platform diagnostics.
Preferred experience with NICE CXone, Genesys Cloud, or similar platforms.

Work with a supportive leadership team and experienced technical leaders.
Opportunity to influence the future of AI-powered customer support and build new operating models.