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Remote Customer Success Engineer II (4x10) - Cloud, Data Center, & Storage

at Qumulo

Posted 6 hours ago

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Description:

  • Provide technical support for Qumulo customers across the USA, focusing on cloud deployments and on-premises clusters.
  • Own customer cases end-to-end via Slack, Teams, email, and calls, ensuring resolution and customer satisfaction.

Requirements:

  • Availability to work 8am-6pm CT, Sunday - Wednesday.
  • 3+ years in customer-facing technical support or related fields for enterprise technology.
  • Proficient in diagnosing hardware issues and managing vendor RMA processes.
  • Strong Linux skills and understanding of enterprise storage networking.
  • Excellent communication skills in English; multilingual is a plus.
  • Experience with AWS, Azure, or Google Cloud; certifications are a strong plus.
  • Bonus skills: experience with NFS/SMB storage, scripting (Python, Bash), and AI development tools.

Benefits:

  • Competitive salary range of $95,000 - $130,000 plus benefits and pre-IPO stock options.
  • Opportunity to work with top brands in various industries and a 4-day work week.

Job title

Solutions Engineer

Job type

Full-time

Experience level

Mid-level

Required experience

3 years

Salary

$95,000—$130,000 / year

Degree requirement

No degree required

Skills

AWS Azure GCP Python Bash

Location requirements

United States

Benefits

4 day work week

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