Description:

Specializes in designing and deploying outbound contact center solutions for operational efficiency and customer engagement.
Blends knowledge of outbound campaign orchestration with CCaaS platforms and AI/ML technologies.

Requirements:

Deep understanding of outbound contact center operations and campaign orchestration.
Familiarity with outbound compliance frameworks (OFCOM, FDCPA, CFPB, TCPA).
Hands-on experience in contact center operations, particularly in outbound environments.
Experience with CCaaS platforms like NiCE, Genesys, Five9, Alvaria, or TCN.
Understanding of AI/ML applications in outbound operations.
Ability to design scalable outbound solutions integrating with CRM and compliance systems.
Strong communication skills for diverse stakeholder engagement.
Awareness of ethical AI use in outbound contexts.
Advantageous: Bachelor's/Master's in Computer Science or related field, 2+ years in technical pre-sales or outbound contact center, experience with outbound CCaaS deployments.

Opportunity to work in a fast-paced, collaborative, and creative environment.
Access to endless internal career opportunities across various roles and locations.

Experience level