Description:

Lead the design and strategy of high-value player engagement programs for VIP services.
Architect bespoke services to enhance engagement, value, and retention of VIP players.

Requirements:

8+ years in Player Support or Account Management, with 3+ years focused on VIP or loyalty program management in gaming or luxury digital services.
Deep understanding of "Support as a Profit Center," including LTV, NRR, and churn mitigation strategies.
Exceptional communication skills to build trust with client-side leaders.
Proven ability to create structured, scalable service programs from player data.
Understanding of VIP player psychology across various gaming genres.