Description:

Serve as the technical liaison between customers and internal teams, ensuring alignment of customer needs with product offerings.
Own complex customer issues and support the customer lifecycle by understanding their business and technical requirements.
Automate and optimize internal and external processes, including writing custom queries and scripts to enhance customer success.

Requirements:

5+ years in a technical customer-facing role.
Experience collaborating with data science, engineering, and product teams.
Excellent communication skills for conveying complex concepts to diverse audiences.
Creative, collaborative, and goal-oriented with a strong work ethic.
Growth mindset with a passion for learning and applying new skills.
Resourceful and proactive in problem-solving and challenging the status quo.
Proficient in writing scripts and queries (e.g., SQL, Python, Bash) and comfortable with APIs and web technologies.
Ability to manage multiple projects and thrive under pressure.
Bonus: Experience in B2B payments and/or fraud space.

Opportunity to work in a diverse, equitable, and inclusive workplace.
Contribute to building a safer Internet through innovative AI-powered solutions.

Skills