Description:

The Solutions Engineer role at GBG Americas focuses on enabling safe and rewarding digital lives for genuine people everywhere.
The Solutions Engineering team plays a strategic role in driving business growth by bridging advanced identity, fraud, and verification technologies with customer needs.
Solutions Engineers act as trusted advisors, collaborating closely with Sales to design and deliver tailored solutions that address real-world challenges.
Key responsibilities include collaborating cross-functionally, supporting the full sales lifecycle, and translating complex requirements into scalable solutions.
This is a remote position with a preference for candidates in the Atlanta metropolitan area, with travel for customer visits and team collaboration estimated up to 40%.
The role involves delivering technical presentations, leading technical components of bids and proposals, resolving client concerns, staying current on product enhancements, and developing expertise in GBG’s product suite.

Requirements:

Candidates must have experience in a customer-facing technical role such as Solution Engineering, Technical Support, or IT Operations.
Familiarity with at least one programming language (Python, JavaScript, Java, or C#) is required, along with the ability to read code and assist in troubleshooting.
A foundational understanding of APIs and how RESTful services work is necessary, including experience with tools like Postman.
General knowledge of SaaS platforms, cloud applications, and modern web technologies is expected.
Candidates should be able to explain technical concepts clearly to both technical and non-technical audiences.
Strong problem-solving skills and the ability to gather requirements and translate them into actionable steps are essential.
Experience in supporting customers through technical onboarding, demos, and training is required.
Strong organizational skills to manage multiple customer conversations and follow-ups are necessary.
Confident communication skills for facilitating meetings and giving presentations are required.

GBG is committed to creating a diverse and inclusive workplace where everyone feels valued and empowered.
The company offers opportunities for professional growth and development within a supportive team environment.
Employees can expect a collaborative culture that encourages innovation and the sharing of ideas.
The company provides reasonable adjustments to the interview process for candidates who require them.
Interested candidates can reach out to the Talent Attraction team for more information about benefits and career opportunities.

Skills