Remote Solutions Engineer

Description:

• We are looking for a Solutions Engineer who will serve as the technical bridge between our sales, product, and customer success teams.
• This role involves owning the end-to-end onboarding and implementation experience for new enterprise clients.
• You will partner with merchants to design and deliver tailored solutions, from integrations to advanced use cases, ensuring every enterprise brand launches smoothly and successfully.
• You will develop and maintain deep expertise in Privy’s email and SMS marketing platform to guide new clients through setup, integrations, and advanced use cases during onboarding.
• You will partner with Sales to win new business by helping prospects understand what Privy can do for their ecommerce growth.
• You will own the end-to-end onboarding experience for new Privy clients, ensuring every account is fully set up, trained, and seeing measurable results.
• You will run technical discovery sessions to gather requirements, explore creative solutions, explain tradeoffs, and capture insights for our Product team.
• You will build and deliver proofs of concept for brands with more complex needs, working alongside our onboarding and engineering teams.
• You will support customers and partners using custom or advanced integrations.
• You will create technical resources such as guides, code snippets, and tutorials that show customers how to implement features and follow best practices.
• You will act as a creative problem solver, helping brands unlock new ways to use Privy for revenue growth.
• You will work with integration partners to ensure smooth, high-quality connections that improve the customer experience.

Requirements:

• You must have 3+ years of experience in a sales engineering, solutions engineering, technical support, or similar role.
• A strong knowledge of ecommerce is required, with Shopify ecosystem experience highly preferred.
• You should have a proven track record of success in customer-facing, revenue-driving roles.
• A “customer-first” mindset and a passion for problem solving are essential.
• You need technical skills with frontend technologies (JavaScript, CSS, HTML) and the ability to build proof-of-concept integrations using APIs.
• Curiosity and attention to detail are important; you should go deep until you understand how things really work.
• You must be comfortable working across go-to-market, product, and engineering teams.
• Strong communication skills are necessary; you should be able to explain complex technical ideas clearly and confidently in live conversations.
• You should be able to stay calm under pressure and present equally well to executives and hands-on users.
• A self-starter attitude who thrives in ambiguity and can figure out answers to complex or undocumented questions is required.
• Experience working with enterprise-level customers is a plus.

Benefits:

• You will enjoy high autonomy with no career ceilings.
• The position offers challenging and interesting work.
• You will work with amazing colleagues.
• A competitive salary and equity are part of the compensation package.
• The role allows for remote work.
• You will receive covered health, dental, and vision insurance.
• Regular team events and off-sites will be organized.
• You will benefit from unlimited PTO and generous paid parental leave.