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Remote Sr Lead, AI & Automation - Customer Success

at Jane

Posted 1 hour ago

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Description:

  • Lead the design and implementation of AI agents to enhance Customer Success workflows.
  • Collaborate with cross-functional teams to identify and address friction points in support operations.
  • Own the knowledge base and ensure high-quality self-service experiences for customers.
  • Manage a small team, focusing on both technical and interpersonal skills development.

Requirements:

  • 5+ years in AI/automation implementation or support enablement with hands-on experience.
  • Proven ability to build agents or automation workflows.
  • Experience in mentoring or leading teams.
  • Strong systems thinking and cross-functional collaboration skills.
  • Familiarity with tools like Hubspot, Help Scout, and Talkdesk.

Benefits:

  • Competitive salary range of $115,000 to $160,000 based on experience and impact.
  • Comprehensive benefits package with opportunities for career development.

Job title

Other

Job type

Full-time

Experience level

Lead Senior

Required experience

5 years

Salary

$115,000—$160,000 / year

Degree requirement

No degree required

Skills

Software as a Service Large Language Models Go

Location requirements

Canada United Kingdom United States

Benefits

Medical benefits Birthday leave Public holidays time off Volunteer days 13th month pay Async collaboration Health insurance Company retreats Coworking budget Dental insurance Disability insurance Distributed team Employee discounts Employee referral program Equity compensation Family leave Fertility benefits Flexible working hours Free gym membership Generous vacation Healthcare benefits Home office budget Learning budget Life insurance Location independent salary Medical Insurance Mental wellness budget No politics at work No whiteboard interview Paid sick leave Paid time off Pension matching Performance bonuses Profit sharing Retirement benefits Sabbaticals Stock options Student loan assistance Unlimited vacation Vision insurance We hire old (and young) Wellness benefits Competitive salary Employee Assistance Program Flexible Spending Account Health Savings Account 401(k) 4 day work week Paid parental leave

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